Request account or data deletion
Your samaya account is managed by your employer. You can request deletion without installing or signing in to the app.
- Send a private request to your employer's HR or company administrator with the subject samaya data deletion request. Use your employer's usual HR email or internal support channel.
- Provide your company name, the email used for your samaya account or employee code, and whether you want the account, face template, particular records or all eligible associated data deleted.
- The employer or service administrator will need to verify that the request is yours, identify the relevant company and explain what can be deleted and what must be retained.
Do not send your password, face images, fingerprint information, government identification or payslip documents in the initial request. Do not post private requests on the public support page.
Remove Face ID in the app
Open Profile → Face ID → Remove to clear your current server-side face template and enrollment date. This does not delete attendance, leave, payroll records or your login account.
Records that may remain
Your employer may need to retain attendance, leave and payroll information for employment, accounting or legal obligations. samaya does not set one retention period for every employer. Ask the employer or service administrator which records will remain, why, and for how long. Deactivating or archiving an employee alone retains historical records; signing out or uninstalling the app also does not delete them.
For the information processed by the app, see the privacy policy.